If you are planning to order a dress and return it if it doesn't fit or is the wrong color, etc., don't order from JenJen. If you do order from them, be absolutely sure you know what you are getting. The dress I ordered does not fit me because the skirt is not an...Read more
I purchased a dress online 12-20-12 after reading the return policy and received it 1-4-13. I opened the package and I was very disappointed in the quality and the extremely thick padding. I followed policy and notified the company and was told I would receive...Read more
First of all, there is no address or phone number listed on Jen Jen House website. That should have been a red flag. The company is located in China with no American contacts. I ordered a tea length ivory wedding dress. When it arrived it looked nothing like the dress...Read more
DO NOT USE THIS COMPANY!!!! I bought a dress a month ago, paid the extra to have it made to size, was even measured by a professional. Got the dress and it was a whole size too big and very poorly made. The beading was off center and the seams weren't even straight! It...Read more
LIKE OTHER REVIEWS, JEN JEN HOUSE IS A SCAM. THEY SENT ME A DRESS THAT WAS COMPLETELY DIFFERENT FROM THE PICTURE. THE DRESS WAS POORLY MADE, LOW QUALITY MATERIAL, AND AN OVERALL DISASTER. RETURNING WAS OUT OF THE QUESTION. THEY CONTINUALLY GAVE ME THE RUN AROUND. ...Read more
I purchased a dress from Jen Jen house hong kong the dress has little holes on the bodice it is faulty! I have tried to contact the company vis phone and email and no one has called or contacted me. I called and email the same day the dress was delivered it has now...Read more
I bought a dress from JenJen house and it was a disaster. It was nothing like the picture, it was extremely ill-fitting, very ugly and a huge disappointment. I wanted a refund for my dress, or cost for the alterations and they are ignoring me. They have not responded...Read more
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