It is a scam, a deceiving company with a punch of thieves do not order from them. I ordered a wedding dress, and paid the full amount of the cost of the dress + size customization + shipping. When the delivery man came to give me the package, he gave me a $50 invoice has to be paid in order to give me the dress. I asked him what this $50 for, he told me this is a custom fee and I have to pay this amount otherwise the dress will be sent back to the seller. I went on jenjenhouse's website, and found no customer service number to call. The only means of contact is to email them. When you email them, they send their response next day, so we waste almost 2 weeks of emailing each others back and forth in vain. In the last email, a new customer service representative other than the one I used to email each time emailed me. This new csr acted like she had no idea about my case, and kept repeating what the original csr and I already discussed. After that I sent her an email asking her to cancel the order so that I can buy the wedding dress from somewhere else; she didn't email me back. I didn't get any response, bought a new wedding dress in a very short period of time, had to travel 15 miles away to get their dress, which I was no longer in need to, and paid the custom fees.

So, all what I got from them:

1- Very bad, slow, ignorant and deceiving customer service system without even a phone number to call.

2- Additional charges that no one gave any idea about it from the beginning.

3- They missed up our ceremony, and had to buy another wedding dress.

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Delta, British Columbia, Canada #1176612

Those customs charges are charged by the courier as importing anything from any country is subject to duty and taxes. The courier also charges a brokerage fee for processing the brokerage and this dress company is not involved with these charges. You should read your country's importation laws before buying anything online, particularly something of high value.


First all , I just don't understand USA is the country with a very strict rules about importation... And normally buyer that live in USA never want pay for them obligations duties and tax...

Duties and tax is paid to your country not to the seller....

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