Braulio Zvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

SCAM

I ordered a dress from this company without doing my research first. I did read the refund and exchange policy. I was 7 days to return an item. When i received my dress it did not fit also the color was not appealing and the material was not what i expected. So i wanted to return the dress. I was given the run around the whole time. There was no one to contact anyone by phone, only email. I spoke with different customer service reps also asked for a manager they first said it could not be returned. Then they said they would only give me a 20% refund. After i complained they offered a 25% refund. My dress was 160.00. So i said no, is it possible to exchange the dress they said no. So after some research i was taken to this site.I was amazed to see these customers with the same complaints. BOTTOM LINE THEY DO NOT REFUND.
View full review
Loss:
$160
Anonymous
map-marker Savannah, Georgia

Poor quality

JenJen House - Poor quality
I purchased a dress online 12-20-12 after reading the return policy and received it 1-4-13. I opened the package and I was very disappointed in the quality and the extremely thick padding. I followed policy and notified the company and was told I would receive what I thought would be the return information. I was told to take it to a seamstress! The dress couldn't be fixed without taking the entire dress apart. The quality was too poor to do that. They are not honoring their own return policy. They kept my $216.97 plus postage and I sent the dress back anyway. Don't purchase from such a dishonest company doing business.
View full review
Loss:
$257
Arnetta Rcn

DO NOT BUY FROM THIS COMPANY!!!

I am normally a review reader. But my mother found this site on her own and found a dressed she loved for a wedding we have coming up. So I went ahead and ordered the dress for her. The dress came and she opened the package and fell in love all over again. Once she tried on the dress she realized it didn't fit. I said no problem because I had already checked that it had a 7 day return policy and we could get the next size up. Instead of waiting to hear back from them about the return I immediately ordered another dress in a different size in order to make sure it was here in time for the wedding. And figured I could contact them on the weekday about the return. We are going on the 3rd day with going back and forth with no real solution but that they can't accept the dress back. They have offered me a 20% refund to keep the dress but they will absolutely not take the dress back. Basically they are saying its not their fault the dress is too small for my mother. I am astonished at the level of customer service that the company is giving especially seeing how I have said that we like the product we just needed a different size. Now I have asked for them to cancel my new order which I doubt will happen and I will be out the cost of 2 dresses. NEVER AGAIN!! Which is why I had to share so this doesn't happen to anyone else.
View full review
Loss:
$350
Katelin Puy
map-marker South Richmond Hill, New York

Wall Street Lady

I purchased 4 dresses from JenJen House. The size was 2" off the chart but they refused to exchange or refund my $. Run don't walk Run from this company. They lie. They do not take returns. They can send what ever they choose and u have no recourse except to file written complaints to Your Congressman. Us Customs, UN Ambassador! twitter and sites like this. Maybe they will stop the FRAUd with enough complaints. NO Returns! you must submit a return ticket explanation for which the answer is NO regardless of your explanation Run! run Run Run From JenJen House
View full review
Loss:
$400
Anonymous
map-marker Tavernier, Florida

JENJEN house.com Lierssss

I bouth a dress in this web site I read all the instruction in case that I need to return ,when I received the dress I disagree with the texture and is too heave . The customer services does not exist , they don't have any phone number they liar to the client and we need to be respect , I sent a lots e mails and chats and the answer is the same ( we will contact you in 24 hours ) I still waiting for a month .Never get any product from this company . like me they still the money to a lot of people
View full review
Loss:
$140
Lahela Udv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not so BEAUTIFUL PROM GOWN

We ordered a beautiful prom gown from jenjen.com. Even paid extra for alterations for a perfect fit. It has cost almost $100 to fix and alter the dress so it fits. A very poorly make knock off!!! Almost 4 inches had to be removed from the waist. Ordered a size 3. What she got was several sizes larger. The dress was shipped from overseas. The prom dress really doesn't look new. It would not have cost us anymore to go to a nice store and bought a dress that was well made and fit. Don't be taken in by the beautiful pictures of models in beautiful gowns.
View full review
Loss:
$110
Anonymous

Sheath scoop neck knee lenght taffeta dress

JenJen House - Sheath scoop neck knee lenght taffeta dress
JenJen House - Sheath scoop neck knee lenght taffeta dress - Image 2
JenJen House - Sheath scoop neck knee lenght taffeta dress - Image 3
JenJen House - Sheath scoop neck knee lenght taffeta dress - Image 4
i ordered this dress for my sons wedding , when it arrived after the requested date , it was packed in a small plastic bag , was all creased , when i inspected it they had put in breast supports in and one of them was down at the hemline in between the material , i took photos of it and emailed them asking for a refund claims form , they contacted me back and said that i had put something at the back of the dress , and told me it was worth what i had paid for it , they are scammers , running a sweat shop selling inferior dresses to mugs like me , stay away and keep your money
View full review
Loss:
$210
Anonymous

Jen Jen = No returns

Please be aware that if you order from Jen Jen house, they will not allow returns. They say they do but they don't. I've been given the most "polite" run around for months but they do not provide a return mailing address and will sent looping repeat emails about how "it should fit" , "get a tailor" and "you will love it." The tailor told me to return it. It had a weird inner boning structure that did not fit me at all. It stood up two inches from my shoulders. Customer service is terrible- not acceptable according to current standards.
View full review
Loss:
$125
Anonymous
map-marker San Antonio, Texas

Poorly Crafted, and they won't accept returns

UNLESS YOU LIKE TO GAMBLE, DON'T WASTE YOUR TIME! I purchased this dress online to wear to a military ball. After receiving the dress in the mail and trying it on I noticed the sewing on the dress was very poor, and the top bustier stuck out straight due to poor quality, and extra fabric. I contacted jenjenhouse within their 7 day period to try to reach a resolution. When I received a response to my email the representative advised me the dress was fine and it just needed to lay flat after being shipped. I explained to the seller that this dress is not designed according to the shape of the dress. The cups of the dress are not in line with the body of the dress, and the seam down the side is very ragged and bunched together as if someone took a larger dress, and sewed it smaller within minutes. They denied my request to return the dress and offered a 15% refund if I would keep the dress. According to their guarantee they promise to make good quality dresses, and meet the demand of their customers, and they have not. I paid $166 for a dress that I cannot wear due to it not being sewn together properly. Per their return policy, and website states, I contacted them regarding my issue within the 7 day period, I should be able to return my item as their policy allows. If you are able to take a risk and try your luck at ordering from them then go for it, otherwise go with a reputable company that provides customer service to save the headache. ***One thing to take note on with any and all of the bad reviews is that they give the same response "Our after sale team with reach out to you" that is their way of dodging responsibility. They make cheap, poor quality dresses, and nothing can be done if you are not satisfied with it, but since that is a bad sales ploy, it's not listed on their website. I'm glad I experienced their service before I ordered my bridesmaid dresses. NEVER AGAIN.
View full review
Loss:
$166
Anonymous
map-marker Orlando, Florida

Not true to picture or refund policies!

Worst company I have felt with by far. They have a satisfaction guarantee not true at all. The dress I bought was nothing like it was pictured on the web site and now they refuse to give me my money back. The return policy is if you are not completely satisfied you can return with in 7 days. I have been fighting with them for the past month. Really wish I would have done some research. Though I was getting a good deal but turned out to be a waste of money!!!!!!!!! WORST CUSTOMER SERVICE DO NOT BUY FROM HERE WARNING!!! They delete post so they look better!!
View full review
Anonymous
map-marker New York, New York

Jenjenhouse

They claim to give you a refund if the dress is not what you want bit they lied. I ask for my dress size and it was too small now they don't want to give me a refund claiming that I'm fat. Then the dress is uneven at the bottom they claim is ok. It horrible the color and material are cheap. This is truly a scam site. I want to let everyone know that their site is a fake. They steal money, now I have no dress for my graduation or the prom I'm devastated people like that should go too jail for fraud and reported all over the news.
View full review
Loss:
$350
Anonymous
map-marker Huntington Beach, California

DON'T SHOP HERE!

I sent my 2 bridesmaids to my local seamstress to get their exact measurements. I ordered the corresponding sizes according to jenjen house's sizing chart. Both dresses arrived and the girls couldn't even keep them on... They were HUGE! At least 2 sizes too big! I contacted them and they told me they were so sorry, and that I was welcome to purchase new dresses if I was unhappy! I think they offered me 10% off. Why would i waste my money on them AGAIN?? That is the craziest thing I have ever heard. Please don't shop on this website! You would be throwing your money away!!!!
View full review
Loss:
$242
Anonymous
map-marker Helena, Montana

JenJen House won't take returns.

If you are planning to order a dress and return it if it doesn't fit or is the wrong color, etc., don't order from JenJen. If you do order from them, be absolutely sure you know what you are getting. The dress I ordered does not fit me because the skirt is not an A-line as advertised and pictured. It is a tight-fitting sheath. I've exchanged 10 emails with them. They said (a) the neckline is what I ordered (I never mentioned the neckline); (b) the dress fits me fine (it so obviously does not); (c) I could sell the dress or give it as a gift; (d) it's too much time and trouble to send it back for the $175 it cost me! I'm sending it anyway and will probably never see the money. If they do return the money, I'll add a post and let you know.
View full review
Loss:
$175
susanjeffries j
map-marker Dana Point, California

Jen Jen House Scam

First of all, there is no address or phone number listed on Jen Jen House website. That should have been a red flag. The company is located in China with no American contacts. I ordered a tea length ivory wedding dress. When it arrived it looked nothing like the dress that was advertised. It fit me like a tent--I am 5'7, 110 lbs.--similar to the model-- but the dress looks totally different--false advertising. It was also a bright white color. I sent pictures with my request for a refund to them. I was offered a 15% refund. What a waste of money and time! I will donate the dress to charity. Valuable lesson......buy USA only!!
View full review
Loss:
$287
Kearney Pgx
map-marker Ashburn, Virginia

SCAM SCAM SCAM

LIKE OTHER REVIEWS, JEN JEN HOUSE IS A SCAM. THEY SENT ME A DRESS THAT WAS COMPLETELY DIFFERENT FROM THE PICTURE. THE DRESS WAS POORLY MADE, LOW QUALITY MATERIAL, AND AN OVERALL DISASTER. RETURNING WAS OUT OF THE QUESTION. THEY CONTINUALLY GAVE ME THE RUN AROUND. FIRST THEY OFFERED ME 15%, THEN 50%, THEN 70%. IT WASN'T UNTIL I REPORTED THEM TO MY BANK THAT I WAS ABLE TO GET MY MONEY BACK. THEY ARE DISGUSTINGLY RUDE. THEY TOLD ME THINGS LIKE, "I AM THE WINNER IN THIS SCENARIO". THEY REFUSE TO SEND ME A SHIPPING LABEL AND EXPECT ME TO RETURN DRESS AT MY EXPENSE. BUYERS BEWARE!!!
View full review
Loss:
$200
1 comment
Darenda Dth

I paid with a credit card. How did your bank handle it? Should I report them to American Express?