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I ordered my wedding dress from this site. What a nightmare! What I received was a very poorly made version of the dress advertised on their website. Forget the fact that it is poor fabric quality and that it barely looks like what I ordered here are the major issues: ...
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#418037
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Please be aware that if you order from Jen Jen house, they will not allow returns. They say they do but they don't. I've been given the most "polite" run around for months but they do not provide a return mailing address and will sent looping repeat emails about how...
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#415234
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This site is TERRIBLE!!! I ordered a sheath dress (017016336), ended up paying $200 for it (that includes the $20 shipping and handling) and when my dress came I HATED it!! The sizing was fine but the quality of the dress was so bulky, heavy and cheap feeling. It was...
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#411366
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I purchased 4 dresses from JenJen House. The size was 2" off the chart but they refused to exchange or refund my $. Run don't walk Run from this company. They lie. They do not take returns. They can send what ever they choose and u have no recourse except to file...
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South Richmond Hill, New York
#411295
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I ordered a dress from this company without doing my research first. I did read the refund and exchange policy. I was 7 days to return an item. When i received my dress it did not fit also the color was not appealing and the material was not what i expected. So i...
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#409247
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I am normally a review reader. But my mother found this site on her own and found a dressed she loved for a wedding we have coming up. So I went ahead and ordered the dress for her. The dress came and she opened the package and fell in love all over again. Once she...
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#408829
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Worst company I have felt with by far. They have a satisfaction guarantee not true at all. The dress I bought was nothing like it was pictured on the web site and now they refuse to give me my money back. The return policy is if you are not completely satisfied you can...
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#408447
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They claim to give you a refund if the dress is not what you want bit they lied. I ask for my dress size and it was too small now they don't want to give me a refund claiming that I'm fat. Then the dress is uneven at the bottom they claim is ok. It horrible the...
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#405022
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We ordered a beautiful prom gown from jenjen.com. Even paid extra for alterations for a perfect fit. It has cost almost $100 to fix and alter the dress so it fits. A very poorly make knock off!!! Almost 4 inches had to be removed from the waist. Ordered a size 3. ...
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#399866
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UNLESS YOU LIKE TO GAMBLE, DON'T WASTE YOUR TIME! I purchased this dress online to wear to a military ball. After receiving the dress in the mail and trying it on I noticed the sewing on the dress was very poor, and the top bustier stuck out straight due to poor...
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#399544
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